 |
November 08, 2012
The Sullivan Group has launched a new Patient Satisfaction Program championed by Doug Finefrock. Dr. Finefrock is the Vice Chairman of the Emergency Department and Program Director of the Residency program at Hackensack University Medical Center and a career-long educator of physicians. Patient Satisfaction has emerged as one of the most important aspects of medical training in today's healthcare environment. Patients are not only demanding it, they are researching hospital and provider satisfaction ratings to make sure others have had a positive experience prior to seeking medical care themselves. Despite this high public demand and potential hospital revenue loss from poor patient satisfaction scores, the medical community is doing a poor job of training our healthcare providers how to successfully satisfy our patients. It is critical to implement best practices in patient satisfaction in order to prevent lawsuits, improve the satisfaction of both the patient and provider, and obtain the highest HCAHPS scores for CMS payments and patient satisfaction scores. The TSG Patient Satisfaction Program is a 4 CME online activity that provides a framework for practitioners to deliver consistent, compassionate care to patients in all healthcare settings. In it we explain why patient satisfaction techniques are critical in today's healthcare environment, and introduce and describe a practical 10-Step Patient Satisfaction Checklist, a consistent, systematic approach to patient encounters that is organized into three stages of care. High quality video examples demonstrate both the wrong way and the correct way to communicate with patients during the three stages of care.
Click Here for a Preview of a Course
Patient Satisfaction: Introduction to Best Practices for All Healthcare Providers - CME
Patient Satisfaction: Best Practices for High-Risk Patients in a Hospital Setting - CME
Patient Satisfaction: Best Practices for High-Risk Patients in an Office Setting - CME
|
|
|
June 23, 2010
The Texas Medical Board has approved four courses for two (2) hours of Ethics CME from 1/14/2010 to 1/14/2013. The courses can be purchased from the on-line catalogue with a credit card.
Against Medical Advice - CME
Duty to Warn Third Parties – CME
EMTALA Basics – CME
HIPAA Fundamentals for the Emergency Physician - CME
|
|
|
April 28, 2010
TSG’s Emergency Medicine Risk Initiative is
a proven System Solution designed to reduce risk
and improve patient safety.
Read the "Ten
Reasons Your Emergency Department May Not Be As
Safe As You Think It Is " whitepaper
now.
Read the "Ten Reasons Your Urgent Care May Not Be As Safe As You Think It Is " whitepaper
now.
|
|
|
April 15,
2009
Discharge
Instructions: A Commitment to Patient Safety and
Risk Reduction
An analysis by TSG reveals specific features that
can dramatically improve clinical outcomes and reduce
the risk of malpractice litigation.
To download TSG's analysis, click
here. |
|
|
March 27,
2009
US
Army's Certificate of Appreciation
The Sullivan Group (TSG) announced the start of
a program with the United States Armed Services
whereby deployed Armed Services physicians will
be given access to a customized web-based “risk
and safety” curriculum offered by TSG.
This curriculum will be provided at no cost to either
the physicians or the branch of service.
TSG is the proud recipient of the U.S. Army's Freedom
Team Salute Certificate of Appreciation.
|
|
|
February 16,
2009
Letter
to Colleagues 2009
Dr Dan Sullivan's letter to Emergency Physicians
and Risk Managers regarding TSG Patient Safety and
risk management opportunities.
To read more, click
here. |
|
|
February 10,
2009
Emergency
Medicine Risk Initiative
An overview of TSG's EMRI program. This
includes the research completed and results driven
by clients.
To view the presentation, click
here. |
|
|
February 7,
2009
ExitCare
Discharge Instructions
A presentation of some of the new features unique
to ExitCare that greatly enhance the patient safety
and risk management value of instructions.
To view the presentation, click
here. |
|
|
February 6,
2009
Emergency
Medicine Malpractice Trends Symposium
A presentation of the most recent emergency
medicine malpractice trends
including the following topics: Stroke, Sepsis,
ACS, CA MRSA, Perispinal Infection, Bleeding Complications,
Waiting Room Risk and ED Holds
To view the presentation, click
here. |
|
|
September
26, 2008
TSG
PowerDoc™
A hybrid solution combining
EDIS and paper templates for EM documentation
with the highest level of risk management in the
industry. Now with TSGRSQ®
clinical decision
support.
|
|
|
March 17 ,
2008
The Sullivan
Group announces its partnership with EPOWERdoc
To read more, click
here. |
|
|
January 7,
2008
TSG
unveils new easy-navigation website
To read more, click
here. |
|
|
July 09,
2007
WILLIS
And The Sullivan Group Form A Strategic Alliance
To read the press release, click
here. |
|
|
May 08,
2007
PATENT
Issues To The Sullivan Group On Computerized Risk
Management Module For Medical Diagnosis
To read the press release, click
here. |
|
|
October
12, 2006
MEDHOST
And The Sullivan Group Partner To Provide Emergency
Departments With Integrated Risk Management
To read the press release, click
here. |
|
