Over the past decade, there has been a dramatic shift in the way healthcare organizations confront medical errors after an adverse outcome.  Unfortunately the tradition approach has led to limited communication between the healthcare providers and patient’s family members.  However, given the overwhelming success that many organizations have documented with disclosure, apology, and offer programs, it has become evident that Communication & Resolution is not only the morally right thing to do; it is also the right thing to do financially.  The Sullivan Group partnered with Sorry Works! in 2013 to provide healthcare organizations with a scalable solution to ensure their clinicians are trained to empathize without admitting fault.

The RSQ® Solutions Communication & Resolution Program empowers healthcare organizations by providing real-time tools and the advanced training resources needed to successfully implement a Communication & Resolution program.

Unlike other approaches that rely heavily upon a top-down strategy, the RSQ® Solutions Communication & Resolution Program offers a scalable alternative to ensure all healthcare personnel have been appropriately trained in empathy and disclosure through a comprehensive approach.

  • RSQ® Leadership Training
  • RSQ® Education
  • RSQ® Webinar Forum

Each component of the Program provides significant value in establishing and sustaining a positive change in culture throughout the organization that leads to reduced liability costs.

 

What our clients are saying

We are very pleased with the professionalism and clinical expertise displayed by the team at The Sullivan Group. Their assessment of our obstetrics department helped us to narrow the focus of our safety and quality improvement efforts to those high-risk, high-impact areas highlighted by TSG’s analysis

Stephanie Rogers,Administrative Director of Risk Management
FirstHealth of the Carolinas

We couldn’t be more pleased with our relationship with The Sullivan Group. Their risk education has been a hit with our practitioners and combined with the clinical risk assessment tool, we have been able to provide a comprehensive and very focused loss prevention program for our EDs. Now with a decade of claims data across 160 facilities, the data show a strong correlation between success in the program and our approximately 60% reduction in claims frequency.

Joseph Haase,CPHRM President, Health Care Indemnity