While there has always been an emphasis on patient satisfaction, healthcare organizations have become even more concerned with their performance in this area due to recent regulatory changes.  Perhaps one of the most challenging issues confronting hospitals is the ability to ensure all clinicians are effectively communicating with their patients.  In response, The Sullivan Group designed a scalable training solution to improve every healthcare provider’s communication skills, bedside manner, and ultimately their patient satisfaction scores.

The RSQ® Solutions - PatientSET™ Program provides healthcare organizations with a scalable solution to improve clinician-patient communication, the patient experience, and HCAHPS.

Unlike other programs that rely heavily upon a top-down strategy, this comprehensive online training suite ensures that all clinicians are empowered with the interpersonal skills needed to positively impact their bedside manner. The PatientSET™ Program mirrors the RSQ® Cycle that has been proven to change clinical behavior and improve patient outcomes over the past 15 years.

  • PatientSET™ Education
  • PatientSET™ List
  • PatientSET™ Assessment

In addition to the direct impact this program has on patient experience scores, the organi­zation may also notice a reduction in its total liability costs and its frequency of malpractice claims.

 

What our clients are saying

In deciding whether to implement The Sullivan Group’s clinical decision support into our Emergency Department electronic record, we decided to test the validity of the system prior to purchase, by taking three events that resulted in significant patient harm, followed by expensive litigation, and enter them into the system as if they were new patients presented to the ED. In all 3 scenarios, we felt the critical alerts that were triggered and the clinical prompts that were provided would have prevented the errors that led to the negative outcomes.

Linda McWilliams,Director of Risk Management and Claims
Sacred Heart Health System

All of Sullivan’s courses are informative and very interesting. I always learn a lot when I take them.

Vicki Miller,Conroe Regional Medical Center