A triage nurse’s ability to quickly capture critical patient information and accurately assign the appropriate triage level is vital to an Emergency Department’s success. Given the wide array of patient presentations this can be a daunting task for many emergency nurses, regardless of their experience level. By partnering with Shelley Cohen, RN, MSN, CEN from Health Resources Unlimited, The Sullivan Group designed a comprehensive online training solution to improve clinical competency and decision making at triage.

The RSQ® Solutions - Triage Program satisfies every Emergency Department’s need for an effective ongoing triage training program.
This online training suite provides organizations with the tools needed to ensure high clinical performance and deliver high-reliability care during the triage process at their facilities.

  • RSQ® Education - Triage Fundamentals Series
  • RSQ® Assessment - Triage

Providing nurses with both educational training and continuous feedback on their performance mirrors The Sullivan Group’s proven RSQ® Cycle that has led to consistent change in clinical behavior and positive patient outcomes.

What our clients are saying

We couldn’t be more pleased with our relationship with The Sullivan Group. Their risk education has been a hit with our practitioners and combined with the clinical risk assessment tool, we have been able to provide a comprehensive and very focused loss prevention program for our EDs. Now with a decade of claims data across 160 facilities, the data show a strong correlation between success in the program and our approximately 60% reduction in claims frequency.

Joseph Haase,CPHRM President, Health Care Indemnity

In deciding whether to implement The Sullivan Group’s clinical decision support into our Emergency Department electronic record, we decided to test the validity of the system prior to purchase, by taking three events that resulted in significant patient harm, followed by expensive litigation, and enter them into the system as if they were new patients presented to the ED. In all 3 scenarios, we felt the critical alerts that were triggered and the clinical prompts that were provided would have prevented the errors that led to the negative outcomes.

Linda McWilliams,Director of Risk Management and Claims
Sacred Heart Health System