Happy Patients, Happy Doctors: Improving Patient Satisfaction Decreases Your Liability
Patient Satisfaction has emerged as an important element of our daily practice. It is critical that we implement best practices in patient satisfaction in order to prevent lawsuits, improve the satisfaction of both the patient and the provider, and obtain the highest HCAHPS scores for CMS payments. This activity provides a framework for practitioners to deliver consistent, compassionate care to patients by introducing a 10-step list. This systematic approach organizes the patient encounter into three stages of care. The speaker will use video examples of high-risk malpractice scenarios lacking good patient satisfaction skills followed by corrected versions used to demonstrate best practices.