Developing a Patient Experience Strategy: The Evidence Behind Its Impact on Reimbursement & Liability
January 12, 2017
Patient experience is an area of healthcare that has a significant impact not only on an organization’s reimbursement, but also on a hospital’s professional liability (HPL) and exposure to litigation. As a result of recent regulatory changes from the Affordable Care Act, it appears that hospitals have become even more judicious in their allocation of…Read More
The Ultimate Loss Prevention Strategy: 4 Key Areas for Allocating Your Risk Management Budget
January 5, 2017
As the healthcare industry constantly evolves and “return on investment” remains a focus, it is becoming more imperative that risk managers allocate their budgets in areas that have the greatest impact on mitigating claims and litigation. Fortunately, The Sullivan Group has the luxury of working with many large, sophisticated, self-insured hospital systems as well as…Read More
The Focus of Patient Safety in 2017
January 3, 2017
healthcare industry will continue to have its radar locked on the issue of Patient Safety in 2017. Some of the targets and goals are only vaguely visible from the 30,000-foot level, while others are in clear focus on the ground before us. Depending on where you stand (or fly), opportunities abound to improve patient safety. Let’s take a forward…Read More
Using Physician Engagement to Improve Hospital Profitability
October 10, 2016
It appeared to be a typical, run-of-the-mill board meeting at Hospital System “X.” Patient admissions had been slowly on the rise; healthcare teams seemed to be handling the increasing demand for services as the hospital facility continued to display an inviting appearance. Early in the meeting, the hospital CFO presented the data requested by board…Read More
Patient Experience: How to Interact with a Patient
July 11, 2016
Patient experience has emerged as one of the most important aspects of medical training in today’s healthcare environment. Patients are not only demanding satisfaction in their experience, they are researching hospital and provider satisfaction ratings to make sure others have had a positive experience prior to seeking medical care themselves. In today’s age, your patients will…Read More
First Impressions are Critical to Patient Experience
April 19, 2016
All of us experience a never-ending number of first impressions. Consider that first visit to a restaurant highly recommended by friends. After being seated, five or ten minutes go by without a waiter coming to the table. When the waiter does arrive, they seem distracted with no discernible facial expression. How does this indifference make…Read More
Creating a Patient Safety Culture
March 14, 2016
Current strides in improving patient safety in hospitals and medical facilities provide clear evidence that the healthcare industry has the capacity for meaningful change. However, providers continue to face significant obstacles; perhaps the biggest obstacle of all revolves around developing and expanding a vigorous “safety culture.” Indeed, much of the focus has been on technology…Read More
How to Improve on the HCAHPS Patient Satisfaction Survey
January 5, 2016
The patient satisfaction survey, HCAHPS, reflects patients’ perspectives of their hospital experience. The survey results are used to compare hospitals to each other using measures that are significant to healthcare consumers. HCAHPS scores are used by CMS to determine a slice of reimbursement to hospitals, making up 25% of a hospital’s Total Performance Score in…Read More
Why a Better Patient Experience Now?
November 30, 2015
Providing a better patient experience continues to challenge hospitals and other medical facilities, despite: The numerous national conferences examining this issue and proposing means to better achieve it; The countless newspaper stories, magazine articles and blogs discussing this over the past several years. What prompted this deluge of interest? The Main Catalyst: The Affordable Care…Read More
CMS Programs that Impact Healthcare Reimbursement
October 14, 2015
Clinicians play an integral role in leading the adoption of CMS regulatory changes. What follows is a summary of program updates for FY2017 that will impact healthcare reimbursement. Value-Based Purchasing Program: The Value-Based Purchasing (VBP) Program for FY2017 (with performance period of 2015) will focus on several domains: Clinical Care – This metric for FY2017…Read More
